Shipping & Returns

U.S. Shipping
We currently offer complimentary standard shipping on all U.S. orders. Orders typically ship within 1–3 business days, and you’ll receive a shipping confirmation email once your order is on its way. At this time, we are unable to ship to P.O. boxes.

Returns & Exchanges
If you’re not satisfied with your purchase, you may return or exchange eligible items within 14 days of delivery, unless marked as Final Sale.

To be accepted, items must be:

• Unworn, unwashed, and unaltered
• In original condition with tags attached
• Returned in original packaging

To start a return, log in to our return portal and click Return Request. You’ll receive a prepaid return label.
Returns must be received at our warehouse within 14 days of your return label being issued. If the item is not received in that timeframe, your return will not be accepted, and no refund will be issued.
Shipping fees are non-refundable.
Exchanges are available only for size swaps of the same item, subject to availability.

Final Sale Merchandise
Items marked as Final Sale, including discounted merchandise (price as marked), are not eligible for return or exchange. Please review carefully before purchasing.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact customer service within 14 days of delivery. Items reported beyond this window may not be eligible for return or replacement. Please note, you are responsible for the product until it reaches us.

Third-Party Retailers
We only accept returns and exchanges for items purchased directly from cyrus.nyc. Items bought through third-party retailers or specialty stores must be returned to the original place of purchase, in accordance with their policies.

Refunds

Refunds are issued to the original payment method within 3–5 business days of your return being received and inspected. Please allow up to 3 weeks total for the full process.
If returning for an exchange, your replacement will be shipped once your return is accepted.
If your purchase was made using a gift card, the refund will be issued back to that gift card.
You’ll receive a confirmation email once your return is processed