Shipping & Returns

U.S. Shipping

We offer free standard shipping on U.S. orders of $100 or more, calculated before tax and after discounts. Orders under $100 are subject to an $8 standard shipping fee, which is displayed at checkout.

Orders typically ship within 1–3 business days. Once your order ships, you’ll receive a shipping confirmation email with tracking information.

At this time, we are unable to ship to P.O. boxes.

Returns & Exchanges

Eligible items may be returned or exchanged within 14 days of delivery. You must initiate your return or exchange through our Return Portal within 14 days of receiving your order. Items marked Final Sale are not eligible for return or exchange.

To qualify for a return or exchange, items must be unworn, unwashed, and unaltered, with all original tags attached and in their original condition.

To start a return or exchange, visit our Return Portal and enter your order details. Follow the instructions provided to complete your request.

Return Shipping: A prepaid return label will be provided through our Return Portal at no cost to you. Original shipping charges paid at checkout are non-refundable.

Return Deadline: You must initiate your return or exchange through our Return Portal within 14 days of delivery. Once your request has been submitted, follow the portal instructions to send your package back to us.

Refund Processing: Once your returned package has been received and processed by our team, your refund will be issued to your original payment method within 3–5 business days. Please allow additional time for your bank or payment provider to post the refund.

Exchanges: Exchanges are available for eligible items, subject to availability. Please follow the instructions in our Return Portal to request an exchange.

Final Sale Merchandise
Items marked Final Sale are not eligible for return or exchange. Please review product descriptions and sale designations carefully before completing your purchase.

Buy More, Save More & Promotional Pricing

Orders purchased using Buy More, Save More offers, promotional discounts, or other multi-item promotions are subject to the terms of the applicable offer.

If a return reduces the number of items retained from an order, the remaining items may no longer qualify for the original promotional discount. In such cases, the refund may be adjusted to reflect the applicable price or discount for the items kept, in accordance with the terms of the promotion.

Promotional discounts cannot be transferred to another order or combined with other offers unless explicitly stated in the promotion's terms.

Items marked Final Sale remain ineligible for return or exchange, including items purchased as part of a promotion.

Holiday Returns

For purchases made between December 1 and December 31, we are pleased to offer an extended 30-day return window. Items bought during this period can be returned or exchanged until January 30.

All other return eligibility requirements apply, including the exclusion of Final Sale items.

Third-Party Retailers

We only accept returns and exchanges for items purchased directly from cyrus.nyc. Items bought through third-party retailers or specialty stores must be returned to the original place of purchase, in accordance with their policies.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact support@cyrus.nyc within 14 days of delivery so we can review the issue and assist you.

Refunds

Refunds are issued to the original payment method once the returned package has been received and processed. Refunds are typically processed within 3–5 business days of receipt and processing. Please allow additional time for your bank or payment provider to post the refund.

Original shipping charges paid at checkout are non-refundable. If a purchase was made using a gift card, any eligible refund will be issued to the original gift card, where applicable.

You’ll receive a confirmation email once your return has been processed.

For questions about shipping, returns, or exchanges, contact support@cyrus.nyc.

 

FAQ

When can I expect my order?

Our team works hard to pack and ship orders promptly. Orders typically ship within 1–3 business days. Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Please note that processing and shipping times may be longer during sale events, holidays, or periods of carrier delays. We appreciate your patience and understanding as our team works to get your order to you as quickly as possible.

Can I return final-sale items?

Items marked Final Sale are not eligible for returns, exchanges, or store credit. Please review product details and sale designations carefully before completing your purchase.